Terms & Conditions

Please read these terms carefully as they tell you who we are, how we will provide goods and/or services to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. You can contact us by telephoning the office number, by email, or post.   If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.  When we use the words “writing” or “written” in these terms, this includes emails.

Our Contract With You.

1.1          For funerals, our acceptance of your order will take place when we tell you that we are able to provide you with our services, which we will also confirm in writing to you, at which point a contract will come into existence between you and us. You accept that we may incur costs in providing services to you before the contract commences and you further agree that if you subsequently decide not to proceed, we may charge you our reasonable costs for those services.

1.2          For all other services and goods we provide to you, our acceptance of your order will take place when we write to you to accept it, at which point a contract will come into existence between you and us.

1.3          If we are unable to accept part or all of your order, we will inform you of this and will not charge you for the goods or services. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods or services, or because we are unable to meet a delivery deadline you have specified.

Our Goods & Services

2.1          We will provide the goods and/or services to you set out in your order.

2.2          The goods we provide to you will:

2.2.1       Correspond to the description and any specification you agree with us (see clause 9 below); and

2.2.2       Be of satisfactory quality and fit for any purpose which we inform you of or that you make known to us.

2.3          We will deliver the services to you with reasonable care and skill.

Your Right To Make Changes

3.1          If you wish to make a change to the goods or services you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the goods and/or services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 6.2).

Our Rights To Make Changes

4.1          We may make minor changes to the goods or services to reflect changes in relevant laws and regulatory requirements.

4.2          If we must make any other changes to these terms or the goods or services, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any goods or services paid for but not received.

Price & Payment

5.1          The price of the goods or services (which includes VAT where applicable) will be the price as told to you at the time you place an order with us. We use our best efforts to ensure that the prices of the goods or services advised to you are correct. However please see clause 5.3 for what happens if we discover an error in the price of the goods or services you order.

5.2          You agree that you are responsible for paying us the full price of the external goods or services supplied and payment for these are due 72 hours after the funeral arrangements have taken place, and this is irrespective of the receipt of any sums due from any third party, including but not limited to any Government contribution.

5.3          It is always possible that, despite our best efforts, some of the goods or services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of the goods and/or services at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price of the goods and/or services at your order date are higher than the price stated to you, we will contact you for your instructions before we accept your order.

5.4          You must pay the outstanding balance on any goods and/or services provided, within 14 days of us providing you with a valid invoice.

5.5          If you think an invoice is incorrect, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved.  Once the dispute is resolved we reserve the right to charge you interest on correctly invoiced sums from the original due date.

5.6          We also reserve the right to charge you for any reasonable costs and expenses incurred by us as a result of your failure to pay amounts as they fall due.

Your Right To Cancel

6.1          Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most goods or services bought over the telephone, by exchange of emails or away from our premises, you have a legal right to change your mind within the relevant cancellation period and receive a refund as follows:

6.1.1      Cancelling an order for goods. For goods you have bought from us you have the right to change your mind and cancel within 14 days after the day you (or someone you nominate) receives the goods. You do not have the right to cancel if you change your mind in respect of goods that are made to your specification and/or clearly personalised to the deceased, including but not limited to, coffins, obituaries, and floral tributes. This is because we would be unable to re-use these goods for another client if you cancelled and therefore, unfortunately, we cannot accept cancellations of such goods.

6.1.2      Cancelling an order for services. For services you have ordered from us you have the right to change your mind and cancel within 14 days after the day on which we accept your order.  By signing to accept our terms you expressly request that we commence the services within the 14-day cancellation period provided by the Consumer Contracts Regulations 2013. You acknowledge that if the services are fully performed within the 14 days cancellation period, you will lose the right to change your mind and cancel the services under the Consumer Contracts Regulations 2013. If you cancel after we have started the services but before the services are completed, then you must pay us for the services provided up until the time you tell us that you have changed your mind.

6.2          To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement (e.g., a letter sent by post or email). If you require us to provide a cancellation, please let us know.

6.3          If you are exercising your right to change your mind in respect of goods that were delivered, and the goods are suitable for posting you must pay for the cost of return.

Goods & Services

9.1          The images of the goods in our brochures are for illustrative purposes only.  Although we have made every effort to display the colours accurately, we cannot guarantee that a picture in our brochure accurately reflects the colour of the goods. For example, where goods are made of naturally occurring material, we are unable to guarantee that such material will match the exact colour or appearance of the image in our brochure as natural variations in tone and texture, including natural blemishes, may occur. Your goods may vary slightly from those images.